COVID-19 UPDATE Our shop/showroom is now back open but we ask that you call before visiting. Online sales are being processed as normal but please be aware that shipping couriers are very short staffed at the moment so please be patient if your parcel is slightly late. Contact us on 0115 944 2211
LIFETIME Permashell Warranty
We warrant against the loss of water through the shell caused by defects in materials and workmanship for the lifetime of the original purchaser or as long as the original purchaser owns the spa. We warrant the shell material of the hot tub not to peel, crack, or delaminate resulting from a defect in the shell material for the lifetime of the original purchaser or as long as the original purchaser owns the spa.
10 Year PermaWood® Cabinet Warranty
We warrant the Permawood™ cabinet material not to peel, crack, wrinkle, blister or delaminate and to be free from defects in material and workmanship for a period of ten years from the spa’s purchase date. This warranty specifically covers the cabinets structural integrity (exclusive of surface stain), including all glue and integral bonded joints. The Permawood™ cosmetic finish is warranted to be free from defects at the time of initial delivery to the original consumer purchaser. Fading and weathering of the surface will naturally occur over time and are not considered warrantable defects.
5 Year Heater Warranty
We warrant the heating element of the hot tub to be free of defects in materials and malfunction for a period of five years from the original date of purchase. Exclusions can be made in cases where improper chemical balance has been found to be the cause of failure.
3 Year Components Warranty
We warrant the electrical components, pumps, air valves, slice valves, and hot tub components against malfunction, leaking or defects in materials or workmanship for a period of three years from the date the original purchaser purchased the spa. Filter cartridges, light bulbs, filter covers, pump seals and cover locks are not included in this warranty, but are warranted to be free from defects in materials or workmanship at the time of delivery to the original purchaser.
3 Year No Leak Warranty
We warrant the hot tub not to leak for a period of three years from the date the original purchaser purchased the spa. This warranty specifically covers leaks from the wall fittings, jet fittings, internal plumbing, internal glue joints and all bonded parts including the filter compartment, and light lens, but it does not include any dripping from the hose connector if either the cap or gasket are not present, or other threaded connections are loose.
1 Year Cedar Wood Cabinet Warranty
Cedar cabinet (when applicable) is warranted to be free from defects in materials and workmanship for a period of one year from the date the original purchaser purchased the spa.