COVID-19 UPDATE Our shop/showroom is now back open but we ask that you call before visiting. Online sales are being processed as normal but please be aware that shipping couriers are very short staffed at the moment so please be patient if your parcel is slightly late. Contact us on 0115 944 2211

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Refund & Returns Policy

In accordance with the distance selling regulations, you can cancel your order any time up to 7 days after you have had delivery of your product(s).  The item must be in its original wrapping, unopened and in the condition it was received. It is your responsibility to return the item to us at your cost. Please Note: By installing or using the product in any way you are accepting your order and therefore we cannot accept a return unless the item is found to be operationally faulty.

Once returned, we’ll refund the person who originally placed and paid for the order.

If you find your item is faulty or incorrect please contact us immediately, so that we can help remedy this for you.

We cannot accept return of goods that have been specially made to order e.g. made to measure hot tub cover.

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